Recherche

Terrier Lohyd

Associate Professor

Compétences principales

Associate Professor

Ecole hôtelière de Lausanne
Rte de Cojonnex 18, 1000 Lausanne 25, CH

BSc HES-SO in Hôtellerie et professions de l'accueil - Ecole hôtelière de Lausanne

Comportement humain et performance au travail

2022

Welcome to my home :

Article scientifique ArODES

Muslim residents’ perceptions of Western tourists

Peter Varga, Marie-Astrid Rouger, Lohyd Terrier, Laura Zizka, Petar Zivkovic

Tourism : an international interdisciplinary journal, 2022, vol. 70, no. 4, pp. 571-584

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Résumé:

Religion influences people and their perceptions. This paper examines Muslim hosts' perception of Western mass tourism using the tourist island of Gili Trawangan in Indonesia. The study's primary purpose is to show how the beliefs and practices of the Islamic religion of the local community influence the perception of the impacts of tourism. A quantitative method was employed among locals. The results show a certain tolerance and acceptance of Western tourism by the local Muslim community, characterized as having a strong religious belief and a practice level that varies from one individual to another.

Carpooling in times of crisis :

Article scientifique ArODES

organizational identification as a safety belt

Lohyd Terrier, Bertrand Audrin

Case studies on transport policy, 2022, vol. 10, no. 3, pp. 1720-1726

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Résumé:

The purpose of this research is to understand how organizational identification and fear of Covid-19 influence individuals’ attitudes, trust, and intention to carpool. For this study, 299 participants completed an online questionnaire in which we assessed their organizational identification, fear of Covid-19, perceived risks, attitude, trust, and intention to carpool. Results show that the relationship between individuals and their organization is an effective lever to promote carpooling. Our results confirm that individuals’ trust level and attitude strongly determine carpooling intention. The results highlight a negative relationship between perceived risks and attitude, as well as trust; Covid-19 is also identified as an antecedent to perceived risks. Organizations implementing carpooling solutions should focus on developing organizational identification and address fears associated with Covid-19.

2021

Using available signals on LinkedIn for personality assessment

Article scientifique ArODES

Sébastien Fernandez, Marie Stöcklin, Lohyd Terrier, Sowon Kim

Journal of research in personality, 2021, vol. 93, article no. 104122, pp. 1-14

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Résumé:

LinkedIn is considered the most effective social network website for job seekers and recruiters. Although LinkedIn profiles are regularly accessed to evaluate candidates, we know very little about the type of information conveyed. The aim of this study is to determine if LinkedIn profiles convey accurate information about individuals’ personality traits. Drawing from signaling theory, we expect that individuals portray themselves in a manner that will reflect their personality. To examine this assertion, 607 LinkedIn profiles were coded on 33 indicators. Regression analyses and classification statistics demonstrate that Linkedin profiles contain accurate signals of personality traits. Potential use and limitations of LinkedIn as a source of accurate information about personality are discussed.

2020

To go or not to go, that is the question :

Article scientifique ArODES

using social influence to reduce hot beverage cup waste

Lohyd Terrier, Peter Varga, Alice Scaroni, Laura Zizka

Journal of food service business research, 2020, vol. 23, no. 4, pp. 350-357

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Résumé:

While most consumers today feel concerned by environmental issues, the consumption of hot beverage in disposable cups remains very important. In this study, we use influence strategies related to social norms to reduce these behaviors and get consumers to consume their hot beverage in reusable cups. 14373 orders were analyzed and demonstrate that normative messages can be effective to change consumer behavior toward a more responsible choices.

Increasing tips in less than two hours :

Article scientifique ArODES

impact of a training intervention on the amount of tips received by restaurant employees

Sébastien Fernandez, Florian Dufour, Vânia Costa, Charlotte de Boer, Lohyd Terrier, Philippe Golay

Cornell hospitality quarterly, 2020, vol. 61, no 1, pp. 98-107

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Résumé:

Previous studies have shown that restaurant employees who use tip-enhancing behaviors such as smiling, introducing oneself by one’s name or writing “thank you” on the bill receive more tips. The aim of this study is to evaluate the impact of a training intervention about tip-enhancing behaviors on the amount of tips received by restaurant employees. The sample of this study comprised 143 employees working in 62 restaurants. Sixty-nine participants took part in the training intervention and 74 were in the control condition. After the training intervention, the amount of tips received by the employees was tracked over 5 days. Results showed that participants who followed the training intervention used more tip-enhancing behaviors than the participants in the control group, that a higher use of tip-enhancing behaviors was related to higher amount of tips and that the effect of the training intervention on the amount of tips was fully mediated by an increase in the use of tip-enhancing behaviors.

2018

How to deal with amotivated students ? :

Article scientifique ArODES

using commitment to reduce amotivation as applied to hospitality training

Lohyd Terrier, Arthur Rech, Bénédicte Marfaing, Sebastien Fernandez

Journal of Hospitality Tourism Education, 2018, vol. 30, no. 1, pp. 11-18

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Résumé:

Amotivation can be considered one of the more important problems hospitality training faces. This research article aims to test whether the use of commitment can reduce amotivation and increase performance in the context of training programs. We used action identification to improve the effectiveness of commitment. A total of 92 students participated in three experimental conditions: 29 participated in a standard training program, and 63 participated in one of the two training programs that used commitment (33 participants in the low identification level commitment condition and 30 in the high identification level commitment condition). Results show that commitment increases performance and reduces amotivation. Furthermore, the link between the strength of participants’ commitment and performance appears to be mediated by amotivation. Finally, results are discussed and future avenues for research are suggested.

2017

Procrastination, personality traits, and academic performance :

Article scientifique ArODES

when active and passive procrastination tell a different story

Sowon Kim, Sébastien Fernandez, Lohyd Terrier

Personality and individual differences, 1 April 2017, vol. 108, pp. 154-157

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Résumé:

Our study examines the nomological network of active procrastination in comparison with passive procrastination. In particular, we examine the effects of the five factor model with the aim to understand which personality traits predict academic procrastination. We also test the effect of passive and active procrastination on academic performance to study the unique contribution of each type of procrastination. In a sample of 178 university students in Switzerland, we find that extraversion and neuroticism are related to active procrastination. Furthermore, active procrastination predicts GPA to a much greater extent than the five factor model and passive procrastination.

Does your résumé photograph tell who you are ?

Article scientifique ArODES

Sébastien Fernandez, Gorm Stosic, Lohyd Terrier

Personality and individual differences, January 2017, vol. 104, pp. 186-189

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Résumé:

Given the importance of personality to predict consequential outcomes in the workplace, it is important to be able to measure it accurately. To date, no research has examined if people leave valid cues of their personality in résumé photographs. This research examined to what extent résumé photographs provide accurate information about the personality traits of their owner. Two observers rated 97 résumé photographs on four aspects: color photograph, photograph background, smile and professional attire. These ratings were compared with an accuracy criterion of the big five dimensions (self and peer reports). Results indicate that three out of the four cues are linked to extraversion, conscientiousness, agreeableness and emotional stability. These results suggest that résumé photographs can convey valid information about personality.

2016

Who are the good citizens for the environment? :

Article scientifique ArODES

An examination of the predictive validity of personality traits

Lohyd Terrier, Sowon Kim, Sébastien Fernandez

Journal of environmental psychology, December 2016, vol. 48, pp. 185-190

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Résumé:

Our study examines the antecedents of organization citizenship behavior for the environment (OCBE). In particular, we examined the relation between the five factor model personality traits and the tri-dimensional model of OCBE (eco-initiatives, eco-civic engagement and eco-helping). In a sample of undergraduates in Switzerland, openness to experience predicted eco-helping, conscientiousness predicted eco-initiatives and, extraversion predicted eco-civic engagement. Contrary to our expectations, agreeableness is not associated with OCBE dimensions.

Food–wine pairing suggestions as a risk reduction strategy :

Article scientifique ArODES

reducing risk and increasing wine by the glass sales in the context of a Swiss restaurant

Lohyd Terrier, Anne-Laure Jaquinet

Psychological Reports, August 2016, vol. 119, no. 1, pp. 174-180

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Résumé:

This study tests the effect of a pairing suggestion for food with wine by the glass directly placed on the menu. We made the assumption that these suggestions can, by reducing social and financial risk, increase wine by the glass sales. One hundred and fifty-nine customers of a Swiss restaurant participated in this experiment. For 82 customers, a food and wine by the glass suggestion was directly placed on the menu while the 77 others were given a normal menu (without a pairing suggestion). Results show that this type of suggestion significantly increases wine sold by the glass. Practical applications of this strategy are discussed.

2015

Using social norms and commitment to promote pro-environmental behavior among hotel guests

Article scientifique ArODES

Lohyd Terrier, Benedicte Marfaing

Journal of environmental psychology, December 2015, vol. 44, pp. 10–15

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Résumé:

This research compares the effectiveness of commitment and normative strategies to promote towel reuse among hotel guests. We used a 2 (commitment vs no commitment) 2 (norm vs no norm) between-participants quasi-experimental design to create four communication strategies. The first strategy consisted of a simple in-room message reminding guests that they could contribute to environmental conservation by reusing their towels. The second added a normative appeal to this message (i.e., “75% of guests reuse their towels”). The third used a commitment strategy whereby the initial message (simple in-room message) was combined with a preparatory request (i.e., hang a card on room door to show you support the hotel's initiative). Finally, the fourth included both the normative appeal and the preparatory request. The results demonstrate that the isolated use of norms and commitment has a positive effect on guests' pro-environmental behavior. We also observe that the combined use of these two strategies does not result in increased pro-environmental behavior in comparison to when they are used separately.

Using binding communication to promote conservation among hotel guests

Article scientifique ArODES

Lohyd Terrier, Benedicte Marfaing

Swiss journal of psychology, July 2015, vol. 74, no. 3, pp. 169-175

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Résumé:

This research applies the binding communication model to the sustainable communication strategies implemented in most hotels. The binding communication model links a persuasive messag e with the implementation of a low-cost commitment to strengthen the link between the attitudes and behavior o f those receiving the message. We compared the effectiveness of a classical communication strategy ( n = 86) with that of a binding communication strategy ( n = 101) to encourage guests to choose sustainable behavior. Our results show that using the binding communication strategy generates significantly more sustainable behavior in guests than using the classical communication strategy. We discuss our results and suggest future avenues of research

2019

Preliminary evidence for the validity of LinkedIn-based personality information :

Conférence ArODES

a study on the conservation of wines in keg Ecofass®

Sébastien Fernandez, Marie Stöcklin, Lohyd Terrier, Sowon Kim

Proceedings of the European Association for Work & Organizational Psychology Congress (EAWOP 2019)

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Résumé:

There is a need to find alternatives to self-report personality measures in personnel selection. The aim of this study was to determine if LinkedIn profiles contain personality-related information and to verify the validity of this information with a self-rated personality instrument.

2018

The influence of social norms on ethical consumption behaviour :

Conférence ArODES

an experimental study

Alice Scaroni, Peter Varga, Lohyd Terrier

Proceedings of the EuroCHRIE 2018 Conference

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Résumé:

It is often argued that public interest in sustainability is rising, with many studies reporting that an considerable number of so-called “ethical consumers” are concerned with the ethical aspects in the products they purchase. However, many studies address a gap between consumers’ favourable intentions and actual purchasing behaviour, questioning the existence of consistent ethical consumption behaviours. In this paper, an experimental study using normative messages as an influential tool in decreasing this discrepancy was performed. Experimental methodology using normative messages to enhance participants’ ethical behaviour was replicated and extended to a hospitality environment. By analysing consumers’ choices when ordering their beverage, this study seeks to determine whether normative messages are a more effective tool in fostering consumers’ ethical behaviour, than standard environmental message. In line with previous findings, normative appeals resulted in a more efficient solution. The finding of this paper yield to interesting recommendations to target the ethically-minded consumer.

In search of information about applicants :

Conférence ArODES

an exploratory study of LinkedIn as a predictor of personality and hireability

Sébastien Fernandez, Christoph Herren, Vania Costa, Lohyd Terrier, Sowon Kim

Proceedings of the 29th ICAP, 2018

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Résumé:

Previous studies have shown that non-professional social media such as Facebook offer accurate information about personality. This study aims at examining if LinkedIn profiles also convey accurate information about personality and to determine how recruiters weight information which is available on LinkedIn to make hiring decisions.

Sustainability from a religious perspective :

Conférence ArODES

Muslim hosts’ religious perceptions on Western tourism

Peter Varga, Petar Zivkovic, Marie Astrid Rouger, Lohyd Terrier

Proceedings of the BEST EN Think Tank XVIII conference, 2018

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Résumé:

Religion is a set of practices and beliefs shaping the relationship between men and the sacred. It always has an influence on the people and in particular on their perception. This paper is about the perception of Muslim hosts on western mass tourism, using the tourist island of Gili Trawangan in Indonesia as a case study. The main purpose of the study is to show how the beliefs and practices of the Islamic religion of the local community influences the perception of the impacts of tourism. The results show a certain tolerance and acceptance of Western tourism by the local Muslim community, characterized as having a strong religious belief and a level of practice that varies from one individual to another.

2016

Restaurant tipping :

Conférence ArODES

the rules are not the same everywhere

Sébastien Fernandez, Charlotte de Boer, Lohyd Terrier

Proceedings of EuroCHRIE 2016 Conference

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Résumé:

To date, most of the research investigating the relationship between service quality and tip has been conducted in the US. The aim of this study is to investigate the relationship between tipping and service quality in a country where no norm exists about a specific amount of tip to be given. Two studies conducted in different Swiss restaurants show that there is no relationship between service quality and the tip amount. However, both studies show that satisfaction with the food price predicts the tip amount given to restaurant waiters. These intriguing results are discussed in light of the Hofstede model of cultural values as well as the tipping system.

How to deal with amotivated students? :

Conférence ArODES

An examination of the predictive validity of personality traits

Lohyd Terrier, Arthur Rech, Bénédicte Marfaing, Sebastien Fernandez, Charlotte de Boer

Proceedings of EuroCHRIE 2016 Conference

Lien vers la conférence

Résumé:

Amotivation can be considered one of the more important problems faced in hospitality training. This research paper used commitment to reduce amotivation and increase performance in a training program. We used action identification to improve the effectiveness of commitment. Ninety-two students participated in the experiment. Broken down into three experimental conditions, 29 participated in a standard training program and 63 in one of two training programs using commitment (33 participants for the low identification commitment and 30 for the high). Results show that commitment increases performance and reduces amotivation. Furthermore, the link between participants’ commitment and performance appears to be mediated by amotivation. Finally, results are discussed and future avenues of research are suggested.

2014

Using binding communication to promote conservation among hotel guests

Conférence ArODES

Lohyd Terrier, Bénédicte Marfaing, Peter Varga

Proceedings of euroCHRIE Conference 2014

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Réalisations

Recherche

Terrier Lohyd

Associate Professor

Compétences principales

Psychology

Psychologie du travail

Ressources Humaines

Sustainability

Recherche expérimentale

Influence

Méthodologie de recherche

Associate Professor