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PEOPLE@HES-SO – Directory and Skills inventory

PEOPLE@HES-SO
Directory and Skills inventory

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Mele Emanuele

Mele Emanuele

Professeur-e HES Assistant-e

Main skills

Tourisme

Digitalisation

Digital Marketing

Valorisation du patrimoine

Architectural Heritage and Tourism

  • Contact

  • Teaching

  • Publications

  • Conferences

Main contract

Professeur-e HES Assistant-e

Desktop: TP154

HES-SO Valais-Wallis - Haute Ecole de Gestion
Route de la Plaine 2, Case postale 80, 3960 Sierre, CH
HEG - VS
Faculty
Economie et services
Main Degree Programme
Tourisme

Dr. Emanuele Mele currently serves as an Assistant Professor at the University of Applied Sciences and Arts Western Switzerland in Valais, where is also a researcher at the Institute of Tourism (ITO). He obtained his PhD in Communication Sciences at Università della Svizzera italiana (USI), in Lugano (Switzerland).

His research primarily focuses on digital marketing for hospitality and tourism, exploring diverse areas such as customer segmentation for hotels, social media marketing use by tourism destinations, heritage tourism promotion, and cultural adaptation of online communication. Dr. Mele has been using both qualitative and quantitative methods for his research, from (big) data analytics and automated content analysis to thematic and semiotic analysis.

Dr. Mele updates his scientific publications (e.g., book chapters and journal articles) regularly on Google Scholar.

BSc HES-SO en Tourisme - HES-SO Valais-Wallis - Haute Ecole de Gestion
  • Tourism
  • digital tourism
  • etourism

2025

Cultural tourists of the future: envisioning how digital technologies can shape heritage experiences in Europe
Book chapter

Mele Emanuele

,  The Future of Cultural Tourism. 2025,  Bristol : Channel View

2024

Nachhaltiger Luxus - geht das?
Professional paper ArODES

Aloys Bezinge, Magali Dubosson, Emanuele Mele, Roland Schegg

HTR Hotel-Revue,  2024, p. 54

Link to the publication

Summary:

Im Dezember 2023 haben Forschende der HES-SO Valais-Wallis und der Hochschule für Wirtschaft in Freiburg Schweizer Gäste der 5-Sterne-Hotellerie zum Thema Nachhaltigkeit befragt. Das Ergebnis ist paradox.

Are all luxury guests the same? A benefit segmentation of 5-star hotel customers
Scientific paper

Mele Emanuele, Dubosson Magali, Schegg Roland

Journal of Hospitality and Tourism Insights, 2024

2023

Exploring travel blogs on tourism and landscape heritage :
Scientific paper ArODES
representations of the Swiss Alps

Emanuele Mele, Linde Egberts

Journal of heritage tourism,  Vol. 18, Issue 6, 785-806

Link to the publication

Summary:

Alpine tourism is one of the most popular forms of travel. Despite the prominence of information and communication technology in shaping travel perceptions and behaviour, a research gap has been identified concerning how this phenomenon is represented online. By taking the case of Alpine tourism in Switzerland, in this qualitative research we use a thematic content analysis to investigate themes and narratives about Alpine landscape and tourism in 158 blog posts. Findings show, first, that Alpine tourism representations can be grouped into six themes: Accessible Mountains, Captured Landscapes, Isolated Land, Healing Place, Cultural Discovery, and Natural Heritage. Second, representational narratives that can be ascribed to the Authorised Heritage Discourse appear to coexist with counter-narratives where the purely visual and aesthetic aspects of the Alps are combined with critical, experiential, and cultural elements. Research implications include the role of visual experiences in heritage representation and commodification, and the importance of integrating blogs in mountain tourism destination websites.

Vers un tourisme axé sur les données
Report
Livre blanc à destination des décideurs politiques, acteurs du tourisme et fournisseurs de données

Mele Emanuele, Allemand Anouk, Ehrenzeller Luisa, Favre Pascal, Hofstädter Martine, Saviozzi Cristina, Schegg Roland, Atenas Anderson, Guillermo Rodrigo Corredor, Bruno Pasquier, Samah Posse, Laura Zermatten

2023,  Sierre : HES-SO,  107  p.

Link to the publication

How Employee Satisfaction Influences Guest Experiences in German Hotels
Report
Insights from an Analysis of Employer Reviews and Hotel Guest Feedback Data

Mele Emanuele, Schegg Roland

2023,  Sierre : Tourobs,  50  p.

Link to the publication

Summary:

Authors: Pauline Crottaz, Veronica Marcelino Jorge, Neeveetha Ponnampalam & Thibaud Respond Students of the Bachelor of Science HES-SO (BSc) in Tourism, HES-SO Valais-Wallis. Coaches and final edition of report: Dr. Emanuele Mele & Prof. Roland Schegg Tourism Institute (ITO), HES-SO Valais-Wallis, Switzerland.

Pictures of a crisis. Destination marketing organizations’ Instagram communication before and during a global health crisis
Scientific paper

Mele Emanuele, Raffaele Filieri, Manuela De Carlo

Journal of Business Research, 2023

Link to the publication

2022

Online localization of UNESCO World Heritage: the case of the Austrian National Tourist Office
Book chapter

Mele Emanuele

,  Handbook on Heritage, Sustainable Tourism and Digital Media. 2022,  Cheltenham : Edward Elgar Publishing

Link to the publication

Access: Digital media can enlarge access to information about heritage destinations
Book chapter

Lorenzo Cantoni, Mele Emanuele

,  Handbook on Heritage, Sustainable Tourism and Digital Media. 2022,  Cheltenham : Edward Elgar Publishing

Link to the publication

User Experience and Usability: The Case of Augmented Reality
Book chapter

Safak Korkut, Mele Emanuele, Lorenzo Cantoni

,  Handbook of e-Tourism. 2022,  Cham : Springer International Publishing

Link to the publication

2021

Visual Methods and Visual Analysis in Tourism Research
Book chapter

Katharina Lobinger, Mele Emanuele

,  Handbook of e-Tourism. 2021,  Cham : Springer International Publishing

Link to the publication

Analyzing cultural tourism promotion on Instagram: a cross-cultural perspective
Scientific paper

Mele Emanuele, Peter Kerkhof, Lorenzo Cantoni

Journal of Travel & Tourism Marketing, 2021

Link to the publication

2020

A framework to analyze cultural values in online tourism visuals of European destinations
Book chapter

Mele Emanuele, Katharina Lobinger

,  Destination management and marketing: Breakthroughs in research and practice. 2020,  Hershey : IGI Global

Link to the publication

Cultural localization in online heritage promotion
Scientific paper

Mele Emanuele, Peter Kerkhof, Lorenzo Cantoni

Journal of Heritage Tourism, 2020

Link to the publication

2018

Localization of tourism destinations' websites: theory and practices
Book chapter

Mele Emanuele, Lorenzo Cantoni

,  Innovative Perspectives on Tourism Discourse. 2018,  Hershey : IGI Global

Link to the publication

2017

Localization of national tourism organizations websites: the case of ETC members
Book chapter

Mele Emanuele, Lorenzo Cantoni

,  Information and Communication Technologies in Tourism 2017. 2017,  Cham : Springer International Publishing

Link to the publication

2016

Localising websites of national tourism organisations: the case of ETC members
Report

Mele Emanuele, Lorenzo Cantoni

2016,  Brussels : European Travel Commission,  24  p.

Link to the publication

2024

Aligning luxury and sustainability :
Conference ArODES
insights from swiss 5-star hotel guests

Luisa Ehrenzeller, Emanuele Mele, Magali Dubosson, Roland Schegg

CBTS 2024 - Transforming tourism through more sustainable consumer behaviour

Link to the conference

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