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PEOPLE@HES-SO – Annuaire et Répertoire des compétences
PEOPLE@HES-SO – Annuaire et Répertoire des compétences

PEOPLE@HES-SO
Annuaire et Répertoire des compétences

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Pougnet Stéphanie

Pougnet Stéphanie

Compétences principales

Management par les talents

Comportement organisationnel

Sustainability innovation

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  • Publications

  • Conférences

Contrat principal

EHL Hospitality Business School
Route de Berne 301, 1000 Lausanne 25, Switzerland, CH
EHL
BSc HES-SO in Hôtellerie et professions de l'accueil - EHL Hospitality Business School
  • Talent management

2022

Keg wine technology as a service innovation for sustainability in the foodservice industry
Article scientifique ArODES

Stéphanie Pougnet, Carlos Martin-Rios, Susana Pasamar

Journal of cleaner production,  2022, vol. 360, article no 132145, pp. 1-10

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Résumé:

Keg wine technology that allows for more sustainable packaging and distribution of wine is an innovation launched in the otherwise conservative wine industry. Yet, the study of keg wine through the lenses of sustainable offering in services is daunted by the challenges around sustainability innovation in service providers. Drawing on the sustainability-oriented service innovation (SOSI) tool (Calabrese et al., 2018a, 2018b), this paper uses keg wine as a case study of the forces that drive or hinder the adoption of sustainability innovation in service activities like foodservice. Data from owners and general managers of Swiss foodservices provides initial insight into the perceived benefits and challenges for the adoption of innovations with sustainability potential. Specifically, results show that the willingness to adopt keg technology increases when potential long-term sustainability benefits are paired with new business interactions and new delivery systems. The study offers insights that could be used whether a restaurant is adopting innovative keg wine or not, especially as sustainability is an increasingly determinant driver of customer purchase behavior.

2021

Et le vin fut !
Article professionnel ArODES

Stéphanie Pougnet

Revue française d’œnologie,  2021, no 315, pp. 14-15

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Résumé:

Une étude franco-suisse a mesuré l’intérêt technique et écologique d’un nouveau fût plastique réutilisable pour le service des vins au verre en restauration, ainsi que son acceptabilité par les consommateurs et restaurateurs suisses.

2019

Reviewing creativity and innovation research through the strategic HRM lens
Chapitre de livre ArODES

Saba S. Colakoglu, Niclas Erhardt, Stéphanie Pougnet, Carlos Martin-Rios

Dans Baur, John E., Buckley, M. Ronald, Halbesleben, Jonathon R.B., Wheeler, Anthony R., Research in personnel and human resources management  (Pp. 227-271). 2019,  [Bingley, England] : Emerald

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Résumé:

Creativity and innovation have been buzzwords of managerial discourse over the last few decades as they contribute to the long-term survival and competitiveness of firms. Given the non-linear, causally ambiguous, and intangible nature of all innovation-related phenomena, management scholars have been trying to uncover factors that contribute to creativity and innovation from multiple lenses ranging from organizational behavior at the micro-level to strategic management at the macro-level. Along with important and insightful developments in these research streams that evolved independently from one another, human resource management (HRM) research – especially from a strategic perspective – has only recently started to contribute to a better understanding of both creativity and innovation. The goal of this chapter is to review the contributions of strategic HRM research to an improved understanding of creativity at the individual-level and innovation at the firm-level. In organizing this review, the authors rely on the open innovation funnel as a metaphor to review research on both HRM practices and HRM systems that contribute to creativity and innovation. In the last section, the authors focus on more recent developments in HRM research that focus on ambidexterity – as a way for HRM to simultaneously facilitate exploration and exploitation. This chapter concludes with a discussion of future research directions.

2018

Is there structure in the selection interview? :
Article scientifique ArODES
evidence from hotels in Switzerland

Sébastien Fernandez, Stéphanie Pougnet

Journal of human resources in hospitality tourism,  2018, vol. 17, no. 1, pp. 80-97

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Résumé:

Many studies have shown that structured interviews have better predictive validity than unstructured interviews. The aim of this study was, then, to examine if recruiters in Swiss hotels use structured interviews to select candidates. Results obtained on 150 recruiters indicate that selection interviews are rather unstructured. They also show that selection interviews are more structured in larger hotels than in smaller hotels and in chain hotels than in independent hotels. Finally, and contrarily to one of the hypotheses, selection interviews are not more structured in four-star and five-star hotels than in three-star hotels.

2017

Teaching HRM in contemporary hospitality management :
Article scientifique ArODES
a case study drawing on HR analytics and big data analysis

Carlos Martin-Rios, Stéphanie Pougnet, Ana Maria Nogareda

Journal of teaching in travel tourism,  2017, vol. 17, no. 1, pp. 34-54

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Résumé:

In this article, we discuss how hospitality students can leverage new technology and new HRM metrics from a combination of a traditional format case study and innovative data spreadsheets. We offer a teaching case study that combines the strategic dimensions of HRM with practice-driven data analysis anchored in HR analytics and HR big data mining. We argue that this combination helps identify, develop, and promote appropriate managerial skills among students.

2016

Experimental research
Chapitre de livre ArODES

Stéphanie Pougnet

Encyclopedia of tourism  (pp. 340-342). 2016,  [S.l] : Springer International Publishing

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2024

Keg wine, a sustainable innovation
Conférence ArODES

Stéphanie Pougnet

Proceedings of the 8th Global Energy Meet Conference (GEM)

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Résumé:

So far, the wine industry has continuously relied on heavyweight glass packaging, which has a considerable carbon footprint due to water and energy demand. Yet, growing concerns about the impact of environmental challenges on wine production, distribution and consumption are pushing the wine industry to search for sustainable solutions. To make the wine industry more sustainable, how about a plastic reusable keg? Our research shows that on top of wine quality preservation, the plastic reusable keg with an airtight pouch inside that we developed and tested reduces storage volume and weight, resources consumption and wine waste. To assess the benefits of keg wine, an LCA has been done comparing wine distributed in reusable kegs or in glass bottles. Primary data were collected from the keg designer and retailer. Six indicators of the ILCD 2011 Midpoint+ method were considered as relevant for this study : Climate change, Acidification, Marine eutrophication, Freshwater ecotoxicity, Water resource depletion and Mineral, fossil & renewable resources depletion. The results show an environmental benefit of the reusable keg over the glass bottle overall. A shift from aluminum multilayer to plastic multilayer pouch and from single use to washable pouch head could improve these results. Market study results and oenological research results are also in favor of keg wine. Therefore, in order to comply with a triple economic, ecologic and social purpose, a sustainable wine industry should consider keg wine as a mean to incorporate management of product quality economics, waste and carbon footprint, and human resources.

Keg wine, a sustainability-oriented service innovation fostering responsible consumption
Conférence ArODES

Stéphanie Pougnet

Proceedings of the 35th ISPIM Innovation Conference : local innovation ecosystems for global impact

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Résumé:

As global consumers increasingly prioritize sustainability, industries are compelled to explore innovative solutions. This research paper investigates the potential of keg wine as a sustainable innovation addressing ecological, social, and economic goals. Despite alternative packaging options like bag-in box and cans, the wine industry largely relies on glass bottles, contributing to a significant carbon footprint. Leveraging the sustainability-oriented service innovation (SOSI) tool, this study analyzes keg wine as a solution for sustainable wine production, distribution, and consumption. Through a joint research including life cycle assessments, the environmental benefits of keg wine over glass bottles are demonstrated. Moreover, market studies reveal restaurateurs' and consumers' favorable attitudes towards keg wine, driven by economic savings and ecological consciousness. This research contributes methodologically, theoretically, and empirically to understanding and promoting sustainable innovations in the wine industry, emphasizing the importance of collaboration between researchers and industry professionals fora more sustainable future.

2021

Keg wine on tap :
Conférence ArODES
a sustainability-oriented innovation

Stéphanie Pougnet

Proceedings of the Enoforum Web Conference

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Résumé:

How could the wine industry be more sustainable? To answer this, an Interreg French‐Swiss research project gathered skills to help a French keg producer and a Swiss wine distributor make their innovation more ecological, social and economical. What innovation? A reusable plastic keg with a disposable airtight pouch inside, which use would benefit all wine industry stakeholders. The Changins School of Viticulture and Oenology tested the suitability of this solution for the conservation and consumption of wines, by chemical and sensory analysis. The nature of keg materials was studied in different storage conditions for several months. Results confirmed the capacity of the keg to protect wines against oxidation. A HACCP approach was also carried out to ensure the quality of the wine, from the conditioning step to the dispensing system. To check that kegged wine meets the market demand, Ecole Hôtelière de Lausanne did market studies on 336 wine consumers and 104 owners and general managers of Swiss food and beverage establishments. Results show that the Swiss market is mature for adopting this innovation. 96% of wine consumers are in favour of wine served on tap namely for its sustainability. 64% of restaurateurs are in favour of adopting it, namely for economic savings. Finally, to assess the environmental impacts of this keg compared to glass bottles and help its ecoconception, IFV did a Life Cycle Assessment (LCA). Six indicators were considered as relevant. The results show an environmental benefit of the reusable keg except for resources depletion. A shift from aluminium to plastic pouch and from single use to washable pouch’s head could improve the keg environmental profile.

2019

Wine-on-tap :
Conférence ArODES
a study on the conservation of wines in keg Ecofass® (Switzerland)

Benoît Bach, Pierrick Rébénaque, Marc Sarrazin, Alain Robez, Sophie Penavayre, Stéphanie Pougnet

Proceedings of the 42nd World Congress of Vine and Wine

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Résumé:

As more and more consumers around the world integrate the choice of healthier, more ethical and eco-friendlier food and beverages in their lifestyle, the wine industry is pushed to develop more sustainable production, distribution and consumption solutions. In search of wine preservation improvements that would have both economic and ecological positive impacts, the wine industry has been investing resources in research, development and innovation regarding alternative packaging and distribution solutions for years. The keg Ecofass® is made of recyclable plastic material, high density polyethylene (HDPE) in which there is an aluminium pouch containing the liquid food. It was a question of knowing if this type of container was adapted to the conservation of the wines during several months. The method of storage and distribution has also been studied to know the impact on the oenological and sensory quality of the wines. Likewise, the nature of the pressure gas (nitrogen or compressed air) has also been tested. The contents of free and total SO2 and CO2 were monitored, and sensory analysis tests were carried out. Nevertheless, at the sensory level, the judges were able to note significant differences between the wines.

Keg wine as a sustainability-oriented innovation
Conférence ArODES

Stéphanie Pougnet, Carlos Martin-Rios

Proceedings of the XXX ISPIM innovation Conference

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Résumé:

Keg wine is a recent innovation launched in the otherwise conservative wine industry. It helps reduce the production of waste while upholding product quality and reinforcing resource management efficiencies. Proponents argue that keg technology allows for cost-effective and sustainable distribution and consumption of wine. Interestingly though, such benefits have not been subject to academic investigation. Drawing on the sustainability-oriented service innovation (SOSI) framework (Calabrese, Forte & Ghiron 2018), this paper uses keg wine as a case study of the forces that drive or hinder the acceptance of keg wine as a sustainable-oriented innovations. Analysis of 104 questionnaires to owners and general managers of Swiss food and beverage establishments provides initial insight into the perceptions, experiences, and reasons related to the adoption of keg wine and its related benefits. Specifically, results show that the likelihood of acceptance of keg wine technology increases when potential long-term sustainable benefits are paired with shorter-term financial results.

2015

Interviewing practices among recruiters in the hospitality industry :
Conférence ArODES
how valid are they?

Sébastien Fernandez, Stéphanie Pougnet

Actes de conférence du 26ème congrès de l'association francophone de gestion des ressources humaines

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Résumé:

Selecting the right people for the right place the right way is vital to companies in the context of a fiercer war for talent nowadays. Many studies have shown that structured interviews have better predictive validity than unstructured interviews. Despite these repeated findings, most of the recruiters still prefer to use unstructured interviews notably because they allow more freedom for them. The aim of our study was then to examine the degree to which job interviews are structured in the selection practices of Swiss hotels. In addition, we compared if interview structure varies between hotels differing in size, between chain and independent hotels and between 3-star, 4-star and 5-star hotels. Results obtained on 150 recruiters indicate that overall job interviews are rather unstructured in all the categories of hotels surveyed. For example, very few recruiters ask past behavior and situational questions. Moreover, most of the recruiters base their hiring decisions on overall impressions formed during the job interview. Therefore, there is a gap between what human resources researchers recommend and what practitioners do. Our study also shows that job interviews are more structured in larger hotels than in smaller hotels. They are also more structured in chain hotels than in independent hotels. Finally, and contrarily to our hypothesis, job interviews are not more structured in 4-star and 5-star hotels than in 3-star hotels. Reasons for these results and for the gap between the management models that researchers recommend and the practices that professionals still stick to will be discussed in this paper. Practical implications for both researchers and practitioners will also be presented.

Why and how do employers manage apprentices ? :
Conférence ArODES
A contingent and political approach to human resource management segmented practices

Stéphanie Pougnet

Proceedings of the European Academy of Management Annual Meeting 2015

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Résumé:

Our purpose is to examine why and how employers manage apprenticeships, from both a political and a contingent approach. Four pairs of companies were studied, each pair embodying one of four organizational configurations – machine, professional, adhocracy, entrepreneurial, along with one of four human resource management (HRM) model – codifying, agreement, individualising, arbitrary. Ninety - five interviews, eighteen days of observation and document analysis were conducted at multiple levels. Findings show that the ways in which apprentices are managed are likely to introduce changes into the ways in which other personnel are managed. Apprentices are not managed the same as other personnel. HRM practices are therefore segmented. Four major apprentice management strategies can be distinguished, variably putting the emphasis on positions, occupations, qualifications, or competencies. While a first contribution of this paper stems from the articulation of contexts, configurations, HRM models and apprentice management practices to understand employers ’ involvement in apprenticeship, a second one is related to change management, a new light being shed on HRM changes

Dimensions of employer branding :
Conférence ArODES
talent attraction through entry-level HR pratices

Carlos Martin-Rios, Stéphanie Pougnet

Proceedings of the 30th Workshop on Strategic Human Resource Management 2015

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Résumé:

Attracting talent is a critical way for firms to remain competitive. One of the key mechanisms is the way firms attract professionals by actively leveraging employer branding. Although scholars have suggested that a purposively designed and well publicized system of human resource (HR) best practices can impact positively on a firm’s employer branding and, as a result of it, its ability to attract applicants, little empirical research has investigated this relationship. This paper analyzes HR practices in 94 organizations for attraction of talent by means of investing on their employer branding. Results show that an attractive employer branding is positively related to the deployment of a system of best HR practices specifically designed to attract newcomers and the visibility of such system of best practices.

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