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Borzillo Stefano

Main contract

Ecole hôtelière de Lausanne
Rte de Cojonnex 18, 1000 Lausanne 25, CH

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Completed

Corporate Decision making under high uncertainty

AGP

Role: Collaborator

Requérant(e)s: VD - EHL - EHL

Financement: HES-SO Rectorat

Description du projet : The global spread of COVID-19 has changed the way companies do business. This is especially true for the tourism industry. As a result, the entire community of organizations active in the hospitality industry (including hotels) is being critically impacted by this global pandemic phenomenon. After several months without activity, with cost structures that are quite rigid, and an imminent recession, the hospitality industry (originally one of the most dynamic ones in Switzerland, (Swiss Tourism Federation, report 2019)) is facing one if its greatest challenges in history. Our main goal with this project is to understand why some companies in the same sector are doing better than others. In this multidisciplinary research project, we will tackle this problem from different perspectives.

Research team within HES-SO: Borzillo Stefano , Hasman Augusto

Partenaires académiques: VD - EHL - EHL

Durée du projet: 01.01.2021 - 30.06.2022

Montant global du projet: 99'000 CHF

Statut: Completed

2022

Leaders of organisational communities of practice :

Scientific paper ArODES

their characteristics, activities, and fit with their communities

Jean-Philippe Bootz, Stefano Borzillo, Steffen Raub

Knowledge management research & practice, To be published

Link to the publication

Summary:

By balancing the needs for autonomy and control, leaders of organisational communities of practice (OCoPs) play a central role in their effectiveness. This study aims to identify different OCoP leader profiles and analyse possible contingencies with various OCoP types. Using a qualitative methodology on a sample of 16 OCoPs from nine international organisations, an inductive analysis was undertaken by using Gioia et al.’s (2013) data structures model. Results reveal three distinct OCoP leader profiles, labelled “centripetal”, “centrifugal” and “balanced”. A comparison of different OCoP types reveals a fit between centripetal OCoP leaders and operational exploitation OCoPs, centrifugal OCoP leaders and strategic exploration OCoPs, and, finally, balanced OCoP leaders and hybrid OCoPs. These results enrich previous research on OCoP types, by identifying a “hybrid” combination of the two, proposing a novel framework of different OCoP leader profiles and highlighting a new contingency perspective on the relationships between OCoP leader profiles and OCoP types.

2021

Afraid of engagement ? :

Scientific paper ArODES

towards an understanding of engagement in virtual communities of practice

Aurore Haas, David Abonneau, Stefano Borzillo, Louis-Pierre Guillaume

Knowledge management research & practice, 2021, vol. 19, no. 2, pp. 169-180

Link to the publication

Summary:

Virtual communities of practice (VCoPs) foster learning and knowledge sharing between employees. However, many virtual communities of practice fail due to the lack of engagement of collaborators. Employees often claim that they do not have time for such communities. This paper investigates the determinants of engagement in virtual communities of practice. Based on a rare survey of members of VCoPs at Schneider Electric, a multinational company of 137 000 employees, this research highlights the relations between job engagement, the perceived value of virtual communities of practice by members, and engagement in VCoPs. As such, respondents report higher levels of engagement in virtual communities of practice as their engagement in their job increases. Further, the perceived value of VCoPs mediates partially the relation between job engagement and engagement in VCoPs. These results lead to solutions for managers to implement, to increase the engagement of collaborators in virtual communities of practice.

New employee orientation, role-related stressors and conflict at work :

Scientific paper ArODES

consequences for work attitudes and performance of hospitality employees

Steffen Raub, Stefano Borzillo, Gabrielle Perretten, Achim Schmitt

International journal of hospitality management, 2021, vol. 94, article 102857, pp. 1-8

Link to the publication

2020

Country culture vs. organizational culture

Book chapter ArODES

Steffen Raub, Stefano Borzillo

Dans Gardini, Marco A., Ottenbacher, Michael C., Schuckert, Markus, The Routledge companion to international hospitality management (Pp. 81-92). 2020, New York : Routledge Taylor & Francis Group

Link to the publication

Organization, culture and leadership

Book chapter ArODES

Steffen Raub, Stefano Borzillo

Dans Gardini, Marco A., Ottenbacher, Michael C., Schuckert, Markus, The Routledge companion to international hospitality management (Pp. 117-130). 2020, New York : Routledge Taylor & Francis Group

Link to the publication

Organisation

Book chapter ArODES

Stefano Borzillo, Steffen Raub, Thomas Straub

Dans Straub, Thomas, Einführung in die Allgemeine Betriebswirtschaftslehre (Pp. 445-477). 2020, München, Deutschland : Pearson

Link to the publication

Strategisches Management

Book chapter ArODES

Thomas Straub, Thibaut Bardon, Stefano Borzillo, Steffen Raub

Dans Straub, Thomas, Einführung in die Allgemeine Betriebswirtschaftslehre (Pp. 103-141). 2020, München, Deutschland : Pearson

Link to the publication

2018

Challenges to the learning organization in the context of generational diversity and social networks

Scientific paper ArODES

Renata Kaminska, Stefano Borzillo

The learning organization, 2018, vol. 25, no. 2, pp. 92-101

Link to the publication

Summary:

Purpose : The purpose of this paper is to gain a better understanding of the challenges to the emergence of a learning organization (LO) posed by a context of generational diversity and an enterprise social networking system (ESNS). Design/methodology/approach : This study uses a qualitative methodology based on an analysis of 20 semi-structured interviews in a high-tech organization and internal company documents relating to the introduction of a new, centralized ESNS. Findings : This study uncovers fundamental differences between Generation X and Y employees regarding their ESNS adoption and use. While Xers take more time to adopt the new centralized ESNS introduced into the company, their use seems in line with the company culture and corporate norms of behavior. At the same time, even if Yers are faster ESNS adopters, they use it as they use Facebook disregarding the hierarchy and organizational boundaries. This creates tensions between Generation X and Y and undermines the formation of the LO. Research limitations/implications : As conclusions are specific to a context of a single organization, the authors recommend other case studies, to enrich the findings. Originality/value : By highlighting how the use of social networks modifies who has the power and the control over knowledge in an organization, this paper enriches the theory on the LO. It has implications for managers wishing to design LOs in the context of intergenerational diversity.

2017

The innovative company :

Book ArODES

an ill-defined object

Danièle Chauvel, Stefano Borzillo

2017, Hoboken : Wiley, 172 p.

Link to the publication

Balancing control and autonomy in communities of practice :

Scientific paper ArODES

governance patterns and knowledge in nine multinationals

Stefano Borzillo

Journal of business strategy, 2017, vol. 38, no. 3, pp. 10-20

Link to the publication

Summary:

This research aims to uncover three forms of communities of practice (CoPs), based on a set of six governance mechanisms. The focus is on the specific question of how organizations combine different governance mechanisms to balance autonomy and control in the management (steering) of CoPs. This paper is based on a study of 16 CoPs in nine multinational organizations.

L'entreprise innovante :

Book ArODES

un objet mal identifié

Danièle Chauvel, Stefano Borzillo

2017, [S.l.] : ISTE, 140 p.

Link to the publication

Summary:

Cet ouvrage est le deuxième de la série « L'innovation entre le risque et la réussite ». Son objectif est d’esquisser le profil d’une entreprise innovante capable de maintenir et déployer sa compétitivité. L’entreprise innovante, un objet mal identifié analyse les principales caractéristiques d’un tel type de firme d’après la littérature scientifique sur le sujet et des exemples puisés dans le contexte organisationnel fait de petites et grandes entreprises. L’ouvrage présente cinq principaux leviers qui définissent la main (in)visible de l’entreprise innovante. Il considère l’innovation comme un processus basé sur les connaissances et met en évidence les dimensions humaine, sociale et durable dudit phénomène. Le lecteur, qu’il soit dirigeant d’entreprise, manager, collaborateur ou étudiant, trouvera dans cet ouvrage un éclairage actualisé sur les concepts « d'innovation » et « d'entreprise » tous deux multi-facettes et fortement évolutifs.

Balancing present needs and future options :

Scientific paper ArODES

how employees leverage social networks with clients

Emmanuel Josserand, Achim Schmitt, Stefano Borzillo

Journal of business strategy, 2017, vol. 38, no. 1, pp. 14-21

Link to the publication

Summary:

This paper applies a social capital perspective to study how business units leverage individuals’ external networks to explore and exploit resources outside the firm’s boundaries. We explore this matter inductively by analysing the development and leveraging of social capital at the business unit level in a global commodity company. Our findings show how individuals’ strong and weak network ties support business unit ambidexterity. We also explore the characteristics of the supportive organisational context that allows firms to reap the benefits of their employees’ external social relationships. This study deepens our understanding of exploration and exploitation at both the individual and business unit levels and contributes to research on contextual ambidexterity.

2016

Entrepreneurship and ecosystems :

Book ArODES

global guidelines

Thomas Straub, Stefano Borzillo

2016, New York : Growth Publisher Law, 2016, 106 p.

Link to the publication

Summary:

In this book, the authors take us on a journey that helps us understand the notion of entrepreneurship in multiple and interesting ways. Fundamental questions are first answered, such as: Why entrepreneurship is important for our society? Do entrepreneurs add to the wealth of a nation, contribute to the development of a society, create social change and stimulate the business climate? The authors then adopt a ‘toolkit’ pedagogical approach, by guiding new entrepreneurs on how to tackle the key challenges faced when launching a new business: Choosing the right market and understanding the steps in conceiving a relevant and effective Business Plan. The last section of the book explains how entrepreneurial ecosystems develop themselves, by presenting a global entrepreneurial ecosystem snapshot. The authors provide us with some very original examples from various developed and fast-developing countries, such as the USA, Switzerland China, and with some illustrations of the quest for entrepreneurship in Romania.

2015

Entrepreneurial ecosystem and regional development :

Book ArODES

a Romanian case study

Thomas Straub, Stefano Borzillo, Roxana Voicu-Dorobantu

2015, New York : Growth-Publisher

Link to the publication

2022

Covid-19 and resilience :

Conference ArODES

how regional differences played out in Switzerland

Stefano Borzillo, Augusto Hasman

Proceedings of the I-CHRIE Conference 2022

Link to the conference

Summary:

The coronavirus pandemic has wreaked havoc on the economy and no region has been spared. In this article, we analyze the impact of the coronavirus in the different Swiss regions (cantons), focusing on the hotel industry. We find that regions that are more dependent on foreign visitorsand subject to greater competition in the recent past are the ones that suffered the most. We also found that visitors took an active role evaluating information concerning the evolution of the pandemic when deciding where to go.

The hospitality industry and Covid-19 :

Conference ArODES

stock price crash risk

Stefano Borzillo, Augusto Hasman

Proceedings of the I-CHRIE Conference 2022

Link to the conference

Summary:

In this paper we analyze the factors that have determined why certain companies in the hospitality industry managed to buffer the effects of Covid-19 more consistently than others. In particular, we focus on downside risk measures. We found that small and indebted companies quoted in the USA were those most affected or those that investors were less eager to hold during the pandemic. We also observe that although hotels suffered bigger losses during the period of analysis, restaurants were more affected by extreme events.

Achievements