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PEOPLE@HES-SO – Directory and Skills inventory

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Directory and Skills inventory

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Stierand Marc

Stierand Marc

Associate Professor

Main skills

Research

Teaching

Creativity

Tourism hospitality food service

Innovation Management

  • Contact

  • Teaching

  • Publications

  • Conferences

Main contract

Associate Professor

EHL Hospitality Business School
Route de Berne 301, 1000 Lausanne 25, Switzerland, CH
EHL
BSc HES-SO in Hôtellerie et professions de l'accueil - EHL Hospitality Business School
  • Service Quality and Design
  • Creating the Future of Food Service
  • Executive Education

2023

Food for thought :
Scientific paper ArODES
how curiosity externalization is fostered through organizational identity

Nicole Hinrichs, Marc Stierand, Vlad Glaveanu

Organizational Behavior and Human Decision Processes,  2023, 179, 104293

Link to the publication

Summary:

Curiosity has increasingly been deemed to hold pivotal influence over the ventures founders create. While this growing body of knowledge has helped us understand the origins of a venture, what is less well understood is the process by which individual curiosity gets externalized to the organizational level. Yet, the externalization of curiosity has been recognized as central for rallying organizational members behind innovation initiatives. To understand how curiosity externalizes and thereby translates into a venture’s collective property, we conducted an in-depth case study of Rasmus Munk and his two Michelin-starred restaurant Alchemist. Our empirically grounded process model draws attention to the pivotal role identity mechanisms assume in externalizing curiosity in a venture: Promoting originality through de-familiarizing the familiar at the individual level is counter-balanced by familiarizing the unfamiliar into a coherent venture story at the organizational level.

2022

Guest editorial :
Scientific paper ArODES
investigating trauma: methodological, emotional and ethical challenges for the qualitative researcher

Megane Miralles, Bill Lee, Viktor Dörfler, Marc Stierand

Qualitative Research in Organizations and Management,  2022, vol. 17, no. 4, pp. 397-405

Link to the publication

Organizational cognition
Book chapter ArODES

Marc Stierand

Dans Buhalis, Dimitrios, Encyclopedia of tourism management and marketing  (3 p.). 2022,  [S.l.] : Edward Elgar Publishing Ltd

Link to the publication

2021

Practices of creative leadership :
Scientific paper ArODES
a qualitative meta-analysis in haute cuisine

Miriam Feuls, Marc Stierand, Viktor Dörfler, David M. Boje, Usha C. V. Haley

Creativity and innovation management,  2021, vol. 30, no. 4, pp. 783-797

Link to the publication

Summary:

Creative leadership has been studied in different collaborative contexts that can be summarized as facilitating employees' creativity, directing the realization of the creative vision of a leader and integrating different and diverse creative contributions. In this paper, we present the findings from a qualitative meta-analysis of literature-based accounts of chefs' creative leadership practices from the context of haute cuisine. We bring together both the leader-chefs' and academic authors' understandings of practices available in scholarly papers to achieve a credible picture of creative leadership practices in haute cuisine. We present our findings as a meta-vignette introducing nine prototypical characters representing patterns of practices that leader-chefs perform as they are fostering creativity. We further demonstrate when and how leader-chefs employ practices that are more typical of facilitating and integrating contexts. The nine characters afford an immediate intuitive understanding of the creative leadership practices in haute cuisine, helping scholars to look for and analyse creative leadership and support creative leaders to understand better and be more mindful of their practices.

2020

Bracketing :
Scientific paper ArODES
a phenomenological theory applied through transpersonal reflexivity

Viktor Dörfler, Marc Stierand

Journal of organizational change management,  To be published

Link to the publication

Summary:

Purpose–The purpose of this study is to improve our understanding of bracketing, one of the most centralphilosophical and theoretical constructs of phenomenology, as a theory of mind. Furthermore, we wanted toshowcase how this theoretical construct can be implemented as a methodological tool.Design/methodology/approach–In this study we have adopted an approach similar to a qualitative meta-synthesis, comparing the emergent patterns of two empirical projects, seeking synergies and contradictionsand looking for additional insights from new emerging patterns.Findings–On a philosophical level, we have found that bracketing, as a theoretical construct, is not about theachievement of objectivity; quite to the contrary, it embraces subjectivity and puts it centre-stage. On atheoretical level, we have achieved a better understanding of Husserl’s phenomenology, as a theory of mind. Ona methodological level, we have achieved a powerful way of supplementing and/or clarifying research findings,by using a theoretical construct as a methodological tool.Originality/value–Our paper contributes to the phenomenology literature at a philosophical, theoretical andmethodological level, by offering a better understanding and a novel implementation of one of the centraltheoretical constructs of phenomenology.

A designer on designing :
Scientific paper ArODES
a conversation with Johannes Torpe

Marc Stierand, Jérôme Heelein, Charalampos Mainemelis

Journal of management inquiry,  2020, vol. 29, no. 3, pp. 350-359

Link to the publication

Summary:

Organizational research has explored how design thinking can fulfill the human needs of customers or users, but it has largely overlooked how it is shaped by the designer’s subjective experiences. In an attempt to stimulate greater scholarly interest in exploring the designer behind the process of design thinking, we integrate materials from three interviews conducted with the renowned designer Johannes Torpe. Throughout the interviews, Johannes stresses the interpersonal aspects of his work, especially how he interacts with customers and how he fosters (and also controls) the creativity of the other designers that he employs in his studio. As our conversation unfolds, Johannes responds to our questions as an evolving creative person, a celebrated designer, a manager of a creative collective of designers, a top designer employed by a large corporation, and a business owner of a celebrated Danish design studio.

Introduction to the Handbook of research methods on creativity
Book chapter ArODES

Viktor Dörfler, Marc Stierand

Dans Dörfler, Viktor, Stierand, Marc, Handbook of research methods on creativity  (Pp. 1-8). 2020,  Cheltenham : Edward Elgar Publishing

Link to the publication

Handbook of research methods on creativity
Book ArODES

Viktor Dörfler, Marc Stierand

2020,  Cheltenham : Edward Elgar Publishing,  400 p.

Link to the publication

Summary:

This handbook offers an insightful journey through the landscape of research methods used to study the phenomenon of creativity. Offering a methodological panorama for the global community of creativity researchers, contributors provide markers and waypoints to better orient scholars and encourage reflection on how one might produce exceptional research on the burgeoning field of creativity.

Culinary creativity
Book chapter ArODES

Marc Stierand

Dans Pritzker, Steven, Runco, Mark, Encyclopedia of creativity  (Pp. 296-300). 2020,  [S. l.] : Elsevier

Link to the publication

Summary:

Culinary Creativity is the ability to produce novel and appropriate work within gastronomy. The degree of novelty can range from incremental to radical, from the refinement of existing practices to institutional changes of the science and art of eating and cooking, including new restaurants concepts and changes to the ways people cook and eat at home. Creative culinary work can be considered appropriate in many different ways depending on the nature of work produced. A new creative dish, for example, can be considered appropriate because it is aesthetically pleasing whereas a new cooking method can be considered appropriate because it solves a cooking problem.

2019

Paradoxes of “creativity” :
Scientific paper ArODES
examining the creative process through an antenarrative lens

Marc Stierand, David M. Boje, Vlad Glaveanu, Viktor Dörfler, Usha C. V. Haley, Miriam Feuls

The Journal of creative behavior,  2019, vol. 53, no. 2, pp. 165-170

Link to the publication

Summary:

Accounts of the creative process tend to be retrospective and implicitly ground the creative act within the person, the mind, the moment, the idea; in doing so, they often miss the larger sociomaterial qualities that can provide us with important insights about the social relationality and playfulness of the creative process. In this article, we examine the creative process through an antenarrative lens that we consider very useful for theorizing the creative process from a cultural and sociomaterial perspective. More specifically, we argue that ‘having an idea’ is a contextualized and embodied process that can be regarded as an antenarrative of the overall creative process. We also discuss how the paradoxical relation between the formative and sudden manifestations of the creative act can be understood through the notion of play.

Extraordinary :
Book chapter ArODES
reflections on sample representativeness

Viktor Dörfler, Marc Stierand

Dans Glaveanu, Vlad Petre, Lebuda, Izabela, The Palgrave handbook of social creativity research  (Pp. 569-584). 2019,  Cham : Springer

Link to the publication

Summary:

In this chapter we reflect on a particular way of studying immensely high complexity, such as creativity, by investigating extraordinary achievers. The basis of our reflections are two empirical studies, one conducted in the area of haute cuisine, through interviewing top chefs, and the second conducted in the area of science, thorough interviewing Nobel Laureates. We explore why we feel that studying such extraordinary individuals can be more fruitful for better understanding creativity than trying to achieve an artificially manufactured sample that provides insights about the creative potential of the average individual. We outline the problems we see with the notion of representative samples from both conceptual as well as feasibility perspectives and offer an argument for studying the extraordinary instead.

2018

Intellectual quietness :
Book chapter ArODES
our struggles with researching creativity as a process

Viktor Dörfler, Marc Stierand, Robert Chia

BAM2018 Proceedings  (12 p.). 2018,  London : British Academy of Management

Link to the publication

The creative leadership practices of haute cuisine chefs
Book chapter ArODES

Isabelle Bouty, Marie-Léandre Gomez, Marc Stierand

Dans Epitropaki, Olga, Kark, Ronit, Mainemelis, Charalampos, Creative leadership : contexts and prospects  (15 p.). 2018,  New York : Routledge

Link to the publication

Summary:

The aim of this chapter is to detail directing practices contributing to creative leadership and identify what creative leaders actually do to enhance team creativity and materialize the leader’s creative vision through the organization’s outcomes. This research relies on a practice-based approach, which allows it to enter into the minutiae of organization and work. It emphasizes the doings, the daily interactions between actors, and the relationship between their work and organizational and field level. Mobilizing data collected through authors’ long-standing research projects on creative haute cuisine restaurants, this research inductively builds upon reflexive interpretation to unveil three dynamics of directing practices: enabling, as configuring the creative space configuring the creative space to set the conditions of creative work; orientating, as managing creative work to keep abounded and focused; and complying, as assessing ideas to select those that fit.

2017

The underpinnings of intuition
Book chapter ArODES

Viktor Dörfler, Marc Stierand

Intuition, trust, and analytics  (pp. 3-20). 2017,  [S. l.] : Taylor & Francis

Link to the publication

2016

Supporting the competent practitioner :
Scientific paper ArODES
trans-disciplinary coaching with a knowledge-based expert system

Jolan Velencei, Zoltan Baracskai, Viktor Dorfler, Marc Stierand

International journal of management science and business administration,  November 2016, vol. 2, no. 12, pp. 20-27

Link to the publication

Summary:

The purpose of this paper is to describe the roles of the coach and the coachee from the perspective of their respective competences and a particular type of the coaching process that we call ‘competent coaching’. We also show how this process can be supported with a knowledge-based expert system (KBS); to illustrate this, we introduce a particular knowledge-based expert system shell, Doctus, that can assist the coaching process. We also offer a set of concepts, organised into a conceptual framework, in order to help both coach and coachee to (re-)shape the coaching process and thus achieve greater contextual sensitivity. Our contribution is a multi-personal account, rooted in some 100 years of combined coaching experience and around four decades of researching and teaching coaching to business school students at the undergraduate, MBA and doctoral level, including executive education.

The role of intuition in the creative process of expert chefs
Scientific paper ArODES

Marc Stierand, Viktor Dörfer

Journal of creative behavior,  September 2016, vol. 50, no. 3, pp. 178–185

Link to the publication

Summary:

Scholars studying intuition are frequently focusing on decision takers and to this day, they conceptualize intuition as a form of judgment. More recently, the notion of intuition in creativity has been challenged by the argument that although the creative process may contain intuitive judgments, any creative idea or solution is essentially the result of intuitive insight. This interpretivist study seeks an increased understanding of the role of intuition in the creative process by providing empirical evidence from in-depth interviews with expert chefs. The findings show that the interviewees describe their experiences of the creative process consistent with how the literature describes intuition and explain intuitive insight and judgment as instantaneous yet distinct and rapid processes.

Hotel revenue management :
Scientific paper ArODES
then, now and tomorrow

Stan Josephi, Marc Stierand, Aad Van Mourik

Journal of revenue and pricing management,  July 2016, vol. 15, no. 3, pp. 252–257

Link to the publication

Summary:

Contrary to the practical application of revenue management (RM), its theoretical definition has remained virtually unchanged. Today’s data-driven approach to RM forms an integral part of management and clearly contributes to the financial performance of hotels. Its growing importance and the shifting balance between art and science in RM decision making is only partially supported by changes to its underlying process. Additional tasks place new demands on the required competences and fight for priority with the core responsibility of optimising (overall) revenue potential. This article provides a brief historic overview of hotel RM and outlines and discusses its current state as well as future challenges.

2015

Developing creativity in practice :
Scientific paper ArODES
explorations with world-renowned chefs

Marc Stierand

Management Learning,  November 2015, vol. 46, no. 5, pp. 598-617

Link to the publication

Summary:

Relatively little practice-based research explores situated learning beyond the level of basic skill development. This article seeks to expand our understanding by focusing on the situated development of high-level creativity in the practice of haute cuisine and the role of the master–apprentice relationship in this development. Much has been written on what creativity is and where it happens, but little is known about how it is developed. By using an insider to investigate highly creative practitioners, namely, world-renowned chefs, this research provides the necessary contextual understanding for studying and explaining the development of high-level creativity in this field.

Sleeping with chindogu :
Professional paper ArODES
from average creativity to the creative average

Marc Stierand

BMI Magazine,  July 2015, pp. 74-75

Link to the publication

Summary:

Marc Stierand looks at the challenge of developing creative hospitality and restaurant provision. On the one hand it has to be rescued from the tyrrany of survey results and averages; on the other it has to escape the practical but useless bright ideas (known in Japan as chindogu) which occur to all enterprising managers.

Reflecting on hospitality management education through a practice lens
Scientific paper ArODES

Marc Stierand, Laura Zizka

Journal of quality assurance in education,  2015, vol. 23, no. 4, pp. 353-363

Link to the publication

Summary:

Purpose – The purpose of this paper is to reflect on hospitality management education from a “practice epistemology” and discuss how a connecting of savoir (theoretical knowledge or “knowing”), savoir-faire (knowing how to do tasks, i.e. task-related skills) and savoir-être (knowing how to be, i.e. behavior) can develop into practical knowledge. Design/methodology/approach – The purpose of the paper is achieved through novel reading of the literature on practical knowledge and formativeness applied to a higher education context. Findings – The paper suggests that it is only through the creation of context that a sensation of practicing for students can be provided, which ultimately may lead to practical knowledge. Context must be actively created through situations that invite participation to explore the logic of practice. Therefore, savoir should be treated as “organizing knowing” and savoir-faire and savoir-être as “practicing knowing” to do and to be, respectively. The terms savoir, savoir-faire and savoir-être were chosen for this paper, as they were the common reference terms used in hospitality (master-) apprenticeship systems in Europe. Originality/value – The value of the paper is a personal reflection on a practice epistemology for hospitality management education from the perspective of two academic faculty members who have been practitioners in the hospitality industry and who regularly teach hospitality executives.

2024

Aesthetic innovation in culinary space and time :
Conference ArODES
dialogisms in haute cuisine

Usha C. V. Haley, David M. Boje, Marc Stierand

Proceedings of the 84th Annual Meeting of the Academy of Management, 2024

Link to the conference

Summary:

We apply Bakhtin’s architectonic and stylistic dialogism, Goffman’s theaters of staging, sociomateriality and discourse to explain aesthetic innovations’ multilevel creation and influence in haute-cuisine across space and time. Haute cuisine emphasizes and stages meticulous food preparation and presentation of quality ingredients to command high prices for moderate portions. Our research includes 14 Michelin star chefs in Europe and 111 high-net-worth diners in the United States. Chefs’ first-order sensemaking surrounding first-order innovations and their articulations in haute cuisine appear to influence significantly diners’ second-order sensemaking manifested as consumption. We provide empirically-based insights into the limits that end users face in sensemaking aesthetic innovations. Our findings contribute to theories on innovation and dialogics in other creative industries including the arts, technology and communication.

Transferring aesthetic inspiration across creative contexts
Conference ArODES

Marc Stierand, Charalampos Mainemelis, Viktor Dörfler

Proccedings of the 40th Colloquium of the European Group for Organization Studies

Link to the conference

Nonlocality of creativity :
Conference ArODES
the phenomenology of triggers

Viktor Dörfler, Marc Stierand

Proceedings of the European Academy of Management Conference

Link to the conference

2023

Leveraging identity to drive curiosity externtization at the Michlin-starred restaurant alchemist
Conference ArODES

Nicole Alexandra Rosenkranz, Marc Stierand, Vlad Glaveanu

Proceedings of the 83rd Annual Meeting of the Academy of Management (AOM)

Link to the conference

Summary:

Curiosity has increasingly been deemed to hold pivotal influence over the ventures founders create. While this growing body of knowledge has helped us understand the origins of a venture, what is less well understood is the process by which founders’ curiosity gets externalized to the organizational level. Yet, the externalization of curiosity has been recognized as central for rallying organizational members behind innovation initiatives. To understand how curiosity externalizes and thereby translates into a venture’s collective property, we conducted an in-depth case study of Rasmus Munk and his two Michelin-starred restaurant Alchemist for both the founder and venture’s exceptional and continuously demonstrated level of curiosity. Our empirically grounded model draws attention to the pivotal role identity mechanisms assume in externalizing curiosity in a venture: Promoting originality through “unfamiliarizing the familiar” at the individual is counter-balanced by “familiarizing the unfamiliar” into a coherent venture story at the organizational level, thus creating a self-reinforcing curiosity cycle.

Trauma research :
Conference ArODES
considering the merits of employing archival sources to understand strategizing of an organization in a difficult-to-research area

Megane Miralles, Bill Lee, Viktor Dörfler, Marc Stierand

Proceedings of the 23rd European Academy of Management (EURAM) Conference

Link to the conference

Summary:

Trauma is a difficult-to-research area contemporaneously because of a wide range of practical and ethical reasons. This paper considers the nature of trauma, reviews the literature on studying trauma contemporaneously, considers the merits of archival research and reports on one author’s study of four episodes involving traumatic experiences using archival research to understand the process of strategizing in a non-government organization. We contribute to the methodological literature both by the conduct and reporting of these studies that are unique to academic management study, but also by reflecting critically on the merits of such an approach.

2022

Validating knowledge :
Conference ArODES
a methodological issue of decision making

Viktor Dörfler, Zoltan Baracskai, Jolan Velencei, Marc Stierand, Megane Miralles

Proceedings of the 36th Annual Conference of the British Academy of Management (BAM), 2022

Link to the conference

Summary:

How we see decisions has changed significantly over the past few decades. However, what has not changed is that any decision requires knowledge, and this knowledge needs to be validated. In a traditional view, choice is preceded by intelligence and design, more recently, it has been argued that choice is often the first step, followed by intelligence and design to provide an explanation to the stakeholders. We introduce a process of knowledge validation for decision making, useful in both types of decision situations. In this paper we suggest a process of knowledge validation for decision making that comprises three facets: consistency, relevance, and applicability. The increased transparency of the validation process, however, does not enable competitors to copy knowledge, as due to the personal nature of knowledge and decisions only the stakeholders will be able to make sense of the consistent, relevant and applicable knowledge.

Bracketing episodes :
Conference ArODES
deserialization of events in case study research

Viktor Dörfler, Bill Lee, Marc Stierand, Megane Miralles

Proceedings of the European Academy of Management (EURAM) Conference, 2022

Link to the conference

Bracketing and deserialization :
Conference ArODES
seeking systematisation through episodic recording of the conduct of case study research

Bill Lee, Marc Stierand, Megane Miralles, Viktor Dörfler

Proceedings of the European Academy of Management (EURAM) Conference, 2022

Link to the conference

Summary:

This paper utilises a distinction between (i) orthodox case studies that are informed by a logical positivist epistemology and are conducted in variants of linear progression according to tightly defined advanced designs and (ii) emergent case studies that are informed by alternative epistemological positions and may advance through unforeseen circumstances during the research. Recognising that the latter approaches may be deemed as lacking systematisation by logical-positivists because of their non-adherence to a predefined design, the article utilises ideas of bracketing and deserialization as a means to composing a systematic record of such case studies and learning from that record when reporting the research.

2021

Conducting research after the trauma of the COVID19 pandemic :
Conference ArODES
towards the development of guidance for qualitative researchers

Megane Miralles, Bill Lee, Marc Stierand

Proceedings of the BAM2021 conference

Link to the conference

Summary:

This developmental paper aims to start to develop some guidance for qualitative management researchers to help them prepare for conducting research in the post-COVID19 experience world. It does so by commencing the development of a literature review about researching trauma, primarily from other disciplines, to help build knowledge and understanding amongst the academic management community about the particular challenges when researching trauma using qualitative methods.

2020

Towards a participatory autoethnography to explore threshold moments in autistic adults
Conference ArODES

Susan Harrington, Viktor Dörfler, Marc Stierand

Proceedings of the EURAM 2020 Conference

Link to the conference

Summary:

An autistic researcher presents a participatory autoethnography developed to explore how transformational threshold moments present in autistic adults across knowledge levels, and how identifying these moments in a participatory way can be used to enable people, both autistic and non-autistic, to achieve their potential. The importance of bracketing through transpersonal reflexivity is elaborated and the reasons for achieving population-sensitive data collection and analysis methods are discussed. Considering how much more widespread autistic traits are than it was previously assumed, the presented autobiographic insights about how some autistic participants respond to the method of interviewing are deemed useful to all researchers who work directly with their research participants.

A serialisation approach to a research study
Conference ArODES

Bill Lee, Marc Stierand

Proceedings of the BAM2020 Conference In The Cloud

Link to the conference

Methodological and emotional challenges of studying traumatic experiences
Conference ArODES

Megane Miralles, Marc Stierand, Bill Lee, Viktor Dörfler

Proceedings of the BAM2020 Conference In The Cloud

Link to the conference

2019

Frozen in time :
Conference ArODES
unfolding experiences in archival process data

Megane Miralles, Marc Stierand, Viktor Dorfler

Proceedings of the BAM 2019 Conference

Link to the conference

Exploring practices of managing creativity :
Conference ArODES
a qualitative meta-analysis of narratives from haute cuisine

Miriam Feuls, Marc Stierand, Viktor Dörfler, David M. Boje, Usha CV Haley

Proceedings of the 20th International CINet Conference

Link to the conference

Summary:

In this qualitative meta-analysis of literature-based narratives from the field of haute cuisine we look through an antenarrative lens at the dynamic interplay of embodied practices of chefs that can bring about new creations. Our analysis led us to depict ‘prototypical’ characters that chefs seem to adopt when organizing and leading for creativity in teams. We believe that these prototypes may serve as points for orientation in order to look for and analyse evoking stories of team creativity and can also be useful for practitioners who need to prepare the organizing and do the leading for creativity in teams.

Bracketing through transpersonal reflexivity
Conference ArODES

Viktor Dörfler, Marc Stierand

Proceedings of the EURAM 2019 Conference

Link to the conference

Summary:

In this conceptual methodology paper we explore the concept of bracketing in the phenomenological tradition. In this conceptual study we draw on experience from two empirical studies, one of which focused on the cognitive complexity of top scientists and the other on the creativity of top chefs. Both of these studies were framed in a phenomenological approach and both of them were aimed at studying high-complexity phenomena related to extraordinary achievers. This means that there is sufficient similarity between the two studies to bring them together in a conceptual exploration. In both of these studies we have engaged in bracketing as we were trying to make sense of the rich empirical material we have collected, in both cases this has been done through an interaction of two researchers (thus transpersonal), and in both cases the bracketing process was reflective and reflexive. In this conceptual study we explore the characteristics and the significance of bracketing implemented this way, and we argue that bracketing can then be the source of additional insights that supplement and/or clarify the findings.

2018

Understanding indwelling through studying intuitions of Nobel laureates and top chefs
Conference ArODES

Viktor Dörfler, Marc Stierand

Proceedings of the 78th Annual Meeting of the Academy of Management (AOM)

Link to the conference

Intuiting of strategies in crisis situations :
Conference ArODES
our struggle with the concept of time

Marc Stierand, Viktor Dörfler, Mégane Miralles

Proceedings of the 18th Annual Conference of the EURAM, 2018

Link to the conference

Summary:

We discuss some methodological struggles we are currently facing with regards to an exploratory-qualitative PhD project on the process of intuiting of strategists in crisis situations. We deal in particular with a notion of creativity and strategy that characterises intuiting and takes place in flow, which naturally forces us to bring in the dimension of time. In doing so, we build on process philosophy and demonstrate that we need a different concept of time, because the sense of time seems to be transcended in flow when intuiting. We summarise our discussion by explaining flow as the experience of being in the presentness of creating in which we sense the fullness of time. We then outline our initial methodological considerations and end with some concluding remarks about the need to move into areas beyond the management and organisation scholarship in order to achieve a better understanding of these poorly-understood phenomena.

Oui chef ! :
Conference ArODES
directing for creativity in haute cuisine

Marie-Léandre Gomez, Isabelle Bouty, Marc Stierand

Proceedings of the 18th Annual Conference of the EURAM, 2018

Link to the conference

Summary:

This paper focuses on creative leadership practice in haute cuisine restaurants. It is based on an empirical study of ten starred restaurants to examine how the chef directs the efforts and the organization to enhance creative practice. It identifies three facets of creative leadership practices: enabling, as configuring the creative space; orientating, as managing the topics and themes of creative work, and complying, as the assessment of ideas. It contributes to a better understanding of creative leadership practices as directing for creativity in organizations.

Bracketing :
Conference ArODES
transpersonal reflexivity for a phenomenological inquiry through in an interpretivist framework

Viktor Dörfler, Marc Stierand

Proceedings of the 6th International QRM Conference, 2018

Link to the conference

Summary:

The scope of this paper is conducting a phenomenological research, within an interpretivist framing, then examining what the notion of bracketing means in this sense – the essence being that through reflexivity raising awareness of assumptions rather than trying to get rid of them, using these to the advantage of the research rather than treating them as limitations. The case in point are two research projects, one exploring the cognitive complexity of Nobel Laureates (Viktor Dörfler and Colin Eden) and another one aimed at the creativity of haute cuisine chefs (Marc Stierand and Viktor Dörfler). Regarding the second project it is particularly important that Marc have worked as chef in Michelin star restaurants before his academic career. Viktor interviewed 17 Nobel Laureates and Marc interviewed 18 of the best chefs in the world. In the second project Marc’s insider identity was a particular advantage, we argue that he would not be able to conduct such informative interviews without this history. In both projects we exercised a transpersonal reflexive process in implementing the bracketing. We conclude with a note that particular tools, namely causal mapping and knowledge-based systems can be used to facilitate such processes.

2017

Facilitating communities of practice with causal mapping workshops
Conference ArODES

Igor Pyrko, Colin Eden, Viktor Dörfler, Marc Stierand

Proceedings of the 12th International Forum on Knowledge Asset Dynamics IFKAD 2017

Link to the conference

Summary:

Purpose – The purpose of this paper is to introduce a new workshop format concerned with the facilitation of Communities of Practice (CoPs). The introduced workshop format is based on a method of causal mapping, and it is aimed at helping the CoP members to understand better the possibilities of ‘making most’ of their community’s potential, as well as identify and address the possible problems and challenges which the community may be facing. Design/methodology/approach – Through theorizing, grounded in the literature on CoPs and causal mapping as well as personal experience with using causal mapping in a number of organisations, this paper contributes a new formalised way of facilitating CoPs using of causal mapping, a facilitated workshop that helps organisations to bring into action the process of ‘thinking together’, creating a sense of mutual engagement, shared repertoire, and joint enterprise that is at the very core of cultivating CoPs. Originality/value – In this paper is introduced a formalised approach for facilitating CoPs with causal mapping. We contribute to both the literature on cultivating CoPs in organisations and the literature on causal mapping. The CoP literature is in great need of formalised and practical approaches that appreciate the complexity of the CoP concept and the contextual sensitivity required for cultivating CoPs in practice. Practical implications – The formalised CoP workshop facilitated by causal mapping we introduce in this paper offers a significant help for organisations in cultivating CoPs. More generally, this type of facilitation process can be very useful whenever thinking together matters.

2015

Exploring creativity as experienced by world-leading chefs
Conference ArODES

Marc Stierand, Viktor Dörfler, Eugene Sadler-Smith

Proceedings of the British Academy of Management Annual Meeting 2015

Link to the conference

Summary:

This paper reports on a qualitative study exploring the phenomenon of creativity as experienced by world - leading chefs in the organizational setting of their creative industry - haute cuisine. By capturing holistically the complexities and interactions of high - level creativity in high - performance settings, we endeavoured to illustrate how world - leading haute cuisine chefs constructed and understood their experience of being creative and what this can tell us about the nature of creativity more generally. T he experiences of our sample of chefs indicate that the phenomenon of creativity is an evolutionary process of 'becoming creative'. Insights into the experience of high - level creativity in a deeply creative commercial setting explain how intra - subjective meaning making of what high - level creativity entails impacts directly on creative outcomes and what this means for creative workers' self - concept, and can be generalized to other settings.

Sites of playing :
Conference ArODES
a practice-based perspective on organizational creativity in Haute Cuisine

Miriam Feuls, Marc Stierand, Viktor Dörfler

Proceedings of the 10th Organization Studies Summer Workshop on “Organizational Creativity, Play and Entrepreneurship" 2015

Link to the conference

2014

Progress and development of hotel revenue management :
Conference ArODES
a comparative content analysis

Stan Josephi, Florian Aubke, Marc Stierand

Proceedings of euroCHRIE Conference 2014

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Summary:

This paper explores future directions of revenue management as postulated by leading academicians and the hospitality industry. A comparative content analysis of both the academic literature and professional literature on revenue management published in 20 13 is conducted and three pertinent areas of revenue management are presented: people, processes and procedures, and technology. At the end an integrated conclusion and future directions section is provided in which the authors identify the main challenges revenue management will face in future. These challenges include: a need for specialist s that can analyse big unstructured data sets; integration of traditional marketing, sales and revenue management departments into one strategic unit; and the need for new types of technologies.

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